Privacy Policy

Your privacy is important to us. Learn how Licence Help collects, uses, and protects your information.

1. Introduction

1.1. This Privacy Policy outlines how Licence Help manages the collection, use, storage, and disclosure of personal information provided by Learner Drivers, Driving Instructors, or website visitors.

1.2. We are committed to safeguarding your privacy and complying with the applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1.3. By accessing our website or using our services, you agree to the terms of this Privacy Policy and our Terms and Conditions.

2. Contacting Us

2.1. If you have questions about this Privacy Policy, your account, or how your information is handled, please reach out to us via our support centre at Contact Support.

3. Information We Collect

We collect personal information necessary to provide our services, including but not limited to:

For Learner Drivers:

  • Full name
  • Date of birth
  • Pickup address
  • Billing address (processed securely via Stripe, not stored on Licence Help servers)
  • Email address
  • Phone number
  • Booking and purchase details
  • Any additional information voluntarily provided

Licence Help may pass these details on to Driving Instructors for the purpose of delivering driving lessons.

For Driving Instructors:

  • Full name
  • Date of birth
  • Gender
  • Email address
  • Phone number
  • Driver's licence details
  • Driving instructor licence details
  • Vehicle registration details
  • Working With Children Check (WWCC) number
  • Billing details (stored by Stripe, not by Licence Help)

Licence Help may pass on details to Learner Drivers for the purpose of undertaking driving lessons for information including but not limited to a Driving Instructor's name, email address and telephone number.

4. How We Collect Information

Your information may be collected through:

  • Account registration and profile setup
  • Booking and payment processes
  • Online forms and customer service interactions
  • Reviews, ratings, and feedback
  • Use of our website (including cookies and analytics tools)
  • Third-party data sources, including marketing and advertising platforms

If you provide personal details about a third party, you confirm that you have their consent to do so.

5. Use of Information

We use personal information to:

  • Facilitate bookings and deliver driving lessons
  • Provide tailored offers, promotions, and service updates
  • Improve our platform and customer experience
  • Verify user identities and meet compliance requirements
  • Respond to enquiries and handle complaints
  • Investigate fraud or breaches of our Terms and Conditions
  • Send marketing communications (with your consent)

You may opt out of marketing communications at any time by contacting us.

6. Disclosure of Information

We may share your information where reasonably necessary, including with:

  • Driving Instructors and Learner Drivers (only relevant details for lesson delivery)
  • Service providers assisting with marketing, IT, customer support, debt collection, and legal services
  • Payment processors such as Stripe (see their Privacy Policy at https://stripe.com/au/privacy)
  • Regulatory or law enforcement agencies when required by law

We do not sell or rent your personal information to third parties.

7. Data Storage & Security

7.1. Personal data is stored on secure Licence Help systems, with payments processed by Stripe.

7.2. We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

7.3. While we use SSL encryption, secure servers, and industry best practices, no method of online transmission can be guaranteed as 100% secure. You provide personal information at your own risk.

8. Cookies & Tracking Technologies

Licence Help uses cookies and similar technologies to enhance your browsing experience. These may be used to:

  • Identify returning users
  • Track website usage and preferences
  • Improve website functionality
  • Support advertising and remarketing

You can disable cookies through your browser settings, though some website features may not function properly without them.

9. Marketing & Advertising

We may use digital marketing tools such as:

  • Google Analytics
  • Remarketing campaigns
  • Display advertising and demographic reporting

These tools allow us to provide more relevant ads and services. You can adjust ad settings or opt out via Google's Ads Settings.

10. Third-Party Services & Websites

10.1. Some third-party providers (such as Stripe and marketing platforms) may access limited personal information in order to deliver their services.

10.2. These providers may be located outside of Australia, meaning your data may be subject to foreign privacy laws.

10.3. Our website may include links to third-party sites. Licence Help is not responsible for their privacy practices, and we encourage you to review their policies before providing information.

11. Access, Updates & Complaints

You have the right to:

  • Request access to your personal information
  • Correct inaccurate or outdated details
  • Request deletion of your information
  • Lodge complaints about breaches of privacy laws

To exercise these rights, please contact us through our support page at Contact Support.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates take effect immediately when posted on our website. Material changes will be communicated via our platform or by email where possible.

13. Contact Information

For privacy-related queries or complaints, please contact our support team via Contact Support.