Overview
Licence Help has a set of policies that guide how learners use our platform. These policies ensure fairness, transparency, and a safe experience for everyone.
For your convenience, we've listed all learner-related policies below. Each one is available in detail as a separate support article.
Key Policies for Learners
Learner Terms & Conditions
The main agreement between you and Licence Help when using our booking platform.
Payment Policy
Explains how payments are made, stored as credits, and applied to your bookings.
Privacy Policy
Outlines how Licence Help handles your personal information responsibly and securely.
Booking Change Policy (Edit, Reschedule & Cancel)
Details the rules around modifying or cancelling your lessons.
Review Policy
Explains how reviews from learners are collected, displayed, and managed.
Refund Policy
Provides information on when and how refunds may be issued.
Learner Referral Program Terms & Conditions
Sets out the rules and eligibility for our referral rewards program.
Need Help?
Our support team is here to help you understand these policies and answer any questions you might have about using the Licence Help platform.
Contact Support