Privacy Policy

At Licence Help, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights when using our website and booking platform.

1. Information We Collect

When you use our website or book a driving lesson through Licence Help, we may collect the following information:

• Full name
• Email address
• Phone number
• Suburb or pickup address
• Booking details and lesson history
• Payment information, processed securely through our payment provider
• Technical information such as IP address, browser type and device information, collected automatically when you visit our website

2. How We Use Your Information

We use your personal information for purposes including:

• Processing and confirming your driving lesson bookings
• Communicating with you about your lessons, schedule or enquiries
• Connecting you with your selected driving instructor
• Improving the functionality and user experience of our website
• Managing bookings, cancellations and rescheduling
• Complying with applicable legal obligations under Australian law

3. Data Sharing

We do not sell, rent or trade your personal information. Your information may only be shared where necessary for providing our services, including:

• With your driving instructor, so they can deliver your booked lesson
• With our payment provider, to securely process your transaction
• With service providers that help us operate our website and booking platform
• Where required or authorised by Australian law, a court order or government authority

4. Cookies

Licence Help uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website. Cookies are small text files stored on your device.

You can disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect some features or functionality of our website.

5. Your Rights

Under applicable Australian privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion of your personal information, subject to legal or other obligations to retain it
• Opt out of marketing communications where applicable

To exercise these rights or ask any privacy-related questions, please contact us at: Email ()

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Licence Help

Email: support@licencehelp.com.ai

Website: https://licencehelp.com.au/