Refund Policy

At Licence Help, we aim to provide a simple, transparent and reliable booking experience for all our learners. Please read this Refund Policy carefully before confirming your booking.

No Refund Policy

Licence Help generally does not provide refunds once a booking has been confirmed and payment has been processed, except where a refund is required under Australian Consumer Law or as otherwise stated in this policy.

This applies to lesson bookings and packages, including situations where a learner cancels, reschedules, or does not attend a scheduled lesson.

We encourage all learners to carefully check their booking details, including their suburb, lesson type, date and time, before confirming payment.

Cancellation Policy

• Please provide at least 48 hours’ notice if you need to cancel or reschedule your lesson.
• Cancellations made within 48 hours of the scheduled lesson may result in the lesson being forfeited and no refund being provided, subject to your rights under Australian Consumer Law.
• To cancel or reschedule, please contact us at least 48 hours in advance at: support@licencehelp.com.au

Refund Exception

A refund may be considered in the following circumstances:

• If the instructor cancels a confirmed booking, or
• If the instructor fails to attend the scheduled lesson.

In these situations, learners may choose to receive a refund or reschedule their lesson at no additional cost.

Contact Us

For refund requests or any questions about this policy, please contact us:

Licence Help

Email: support@licencehelp.com.au

Website: https://licencehelp.com.au/